... as soon as possible. We will track the shipment and find out what’s wrong, will get back to you as soon as ... . If you can’t get the package due to the policy in your country, we will not bear the lost, ... after 3 months, you can still send it back to us. We will send you a new one after receiving the ... need help, please just do not hesitate to contact us, we will be at your service any time. Thank ...